Shipping policy
Shipping rates are calculated on your official quote / sales order that is emailed within 3 business days after your quote request is submitted. In the checkout, shipping will display as Quote request. Actual shipping estimates are based on UPS courier rates to your address destination. Please note that these are estimates only and your order will not be process until your final quote is presented and approved.
Damages
MNO Swag Store powered by McCabe Promotional Advertising Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the courier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
MNO Swag Store powered by McCabe Promotional Advertising Inc. will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 1-800-387-0360
- Or email us at info@mnoswagstore.ca
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 31 days for the investigation.